Frequently Asked Questions

If you need any help when placing an order, please send an email to hello@blue-ish.net. We will gladly assist you.

We operate on USA business days from Monday to Friday from 9:00 AM to 5:00 PM EST.

We offer standard free domestic shipping.

Shipping times depend on your location. The USPS site quotes, but does not guarantee, 2-8 business days for domestic deliveries.

However, in case you need an expedited delivery you can always contact us at hello@blue-ish.net, so we can provide you the cost of it.

If you need more details, and track your order visit our order tracking page. 

• Any order placed Monday through Friday (excluding holidays) with will be processed and shipped within 1-2 business days once we receive credit card authorization and verification. 
• Orders placed on Saturdays and Sundays will begin to be processed the following business day.  
• All Blue-ish customers will receive a confirmation in email provided in the order to show the tracking information and informing when the order has shipped.  

If you need more details, visit our “BLUE-ISH Shipping rules” page. 

All our products are handmade, and our pieces are unique, so all our products are considered as Final Sale.

Our unique pieces may have small variation of colors and shape from the ones available in the Blue-ish website as each one of them is done individually by one of our craftsmen/craftswomen.

If your product has a defect, we will gladly exchange it for another one.

Most of our rings are adjustable, meaning you can increase or reduce its size. If you have any question on how to do it, please contact us at hello@blue-ish.net.

It can take up to 15 business days from when we receive your return for your return to be processed. Business days for us are Monday to Friday except for federal holidays. Your return processing begins after your package is delivered to us.

If you have any questions in relation to returns or exchanges for your orders, please contact us at hello@blue-ish.net.

There are several methods available to determine your ring size (or the ring size of a loved one). Please refer to the link. Size Guide

• Fine jewelry can be washed with warm water and mild soap. Make sure to rinse your Blue-ish piece very well. 
• Dry it completely with a soft cloth. 
• Natural gemstones such as your Larimar can be fragile, so we recommend avoiding using harsh chemicals when wearing your Blue-ish piece.  
• Try not to use paper towels to clean your gemstones as they can cause scratching. 
• Protect your fine jewelry by storing your items in a dry area away from the sun and hot temperatures. 

• Each item over $25 comes in a Blue-ish signature package. The rest will be packed in a regular jewelry box or bag.

If you need a certificate of authenticity, please send us an email at hello@blue-ish.net.