What if I need help placing an order?
If you need any help when placing an order, please send an email to [email protected]. We will be able to help you.
We operate on USA business days from Monday to Friday from 9:00 AM to 5:00 PM EST.
How long will it take to receive my order?
All Shipping windows shown below are our best estimates and delivery dates cannot always be guaranteed.
The following shipping methods are in effect during this time:
While most orders are processed within 48-hours, orders may take 1-3 business days to process prior to shipment.
If you need more details, and track your order visit our order tracking page.
When will my order ship?
If you need more details, visit our “BLUE-ISH Shipping rules” page.
What if I need to change by Product?
All our products are handmade, and our pieces are unique, so all our products are considered as Final Sale.
Our unique pieces may have small variation of colors and shape from the ones available in the Blue-ish website as each one of them is done individually by one of our craftsmen/craftswomen.
If your product has a defect, we will gladly exchange it for another one.
Most of our rings are adjustable, meaning you can increase or reduce its size. If you have any question on how to do it, please contact us at [email protected].
It can take up to 15 business days from when we receive your return for your return to be processed. Business days for us are Monday to Friday except for federal holidays. Your return processing begins after your package is delivered to us.
If you have any questions in relation to returns or exchanges for your orders, please contact us at [email protected].
How do I find my ring size?
There are several methods available to determine your ring size (or the ring size of a loved one). Please refer to the table in this page.
What is the best way to keep my Blue-ish piece?
How is my order packaged?
Would you like your order wrapped?
You have the option to receive free gift wrapping on eligible online orders or you can order one.
If selected at checkout, all jewelry items in an order above $100.00 will be gift wrapped. You can also choose to enter a gift message that we will print and include in your package.
If your order doesn’t qualify, you can ask for a gift wrapping that will cost you $5.00. This option will include a gift tag and a customized message, if you would like to.
Does the jewelry come with a certificate of authenticity?
If you need a certificate of authenticity, please send us an email at [email protected]
Is this site secure?
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To find out your ring size, print this page full scale. You can measure the scale below to be certain it has been printed correctly.
Chose a ring you already own that it’s on the finger you will wear your new ring. Place it on the circles below. The inner edge of your ring should align with the outer edge of the circle. If the ring falls between two sizes we suggest you to get the larger one.